Service
Do you have questions about exchanges and returns? Then click here. Want to know more about shipping? Click here. For other questions, please read the frequently asked questions below or contact our customer service.
Product selection
Which type of base layer top is best for me?
For men we have developed a special Shopping Assistant tool to help you choose the best base layer top for you and your needs. Do you wish to receive some more personal, tailor-made advice? Or are you looking for a suitable top or shirt from our women's collection? Then you can always contact our Customer Service.
My desired product is out of stock, what now?
If one of our products is (temporarily) out of stock, you can leave your details via the button next to the product in question. Should this take too long, our customer service will be happy to help you find a suitable alternative.
Product and sizing
Where are Noshirt products made?
Noshirt’s ateliers are located in Tunisia and the UK. Not only does this enable us to keep a close eye on the quality, but we (and you) can rest assured that fair wages are being paid and that there is no child labour involved in the production process. Kids should be in school, not in a factory.
What materials are Noshirt's products made of?
We like to treat people and the earth as we would like to be treated ourselves. So with respect. That is why corporate social responsibility (CSR) is high on our agenda. And this is reflected in our choice of materials.
Supima cotton
Our Supima cotton is grown in the US. Thanks to the addition of elastane, the Noshirt items envelop your body in comfort, are breathable and won’t lose its shape.
SoftTouch Tencel™
A 100% natural, sustainable wood fibre that absorbs wonderfully. The material wears and feels super soft on your skin.
Merino wool
Noshirt uses only the highest quality Merino wool. In Tasmania, Merino sheep graze in the beautiful landscape while their soft fur grows. We then have these wool fibres processed into the finest thread in Italy.
Egyptian cotton
The Egyptian cotton we use in creating our Nosocks is grown according to the oldest traditions in the Nile Delta and then processed in Italy into the very finest yarn.
Do I have to take into account any shrinkage of the items when choosing a size?
No, this has already been taken into account in advance in the design process. As our tops and boxer shorts are made of natural materials, they will – naturally – shrink slightly during the first wash and/or dry, but that is incorporated into the garment’s measurements.
Orders and payments
Do I have to have an account to place an order?
No. You don’t have to create an account with Noshirt if you want to place an order. It is, however, handy to do so for practical reasons, such as finding and looking back on your previous order(s).
Does Noshirt treat my data confidentially?
Absolutely. We only use your data to process, and keep you up-to-date about, your order. You can find more information in our Privacy Statement.
Is it also possible to pay for my order later?
Yes, you can do that via Klarna.
Shipping
How long does it take for my order to arrive?
Want to know how soon your order will be shipped, whether there are shipping costs or which countries we deliver to? Then check out our shipping page here.
Returns
What is the return policy?
On this page you will find all the information on how to exchange and return with us.
Care Instructions
What is the best way to wash my Noshirt items?
You can find our washing advice on this page.
How can I prevent or remove hard patches/ yellow stains from my undershirts?
To remove these spots and, more importantly, prevent them in the future, there are several solutions. Coat the spots on your shirts under your armpits with an oxidiser such as Vanish, let it soak in for a while, and then wash the Noshirts as you normally would.
But beware, these more aggressive detergents can also damage the fabric directly, and in the long run they can even cause wear/ holes. So be sparing with it by using it occasionally, and not with every wash. You can also put the shirts in a bucket of water and vinegar overnight to soak, after which you can wash the shirts on a normal wash cycle.
Click here for some tips we have listed for you for this.
Order procedure and payment
Where can I find the invoice of my order?
When you log in to our website, you will find an overview of all your orders. You will also find the corresponding invoices you can download.
DISCOUNT CODES OR GIFT VOUCHERS
How do I apply my discount code?
Enter your discount code in the shopping cart. The benefit will be calculated automatically. If you are unable to find it, feel free to contact us.
How can I redeem my gift voucher?
At the checkout on the site, you can redeem your obtained code at the place: Gift voucher. The benefit will be settled automatically this way. If it does not work, please contact our customer service.
I forgot to enter my discount code/gift voucher, now what?
Please contact our customer service team. They will be happy to help you.
The system indicates that my code is not valid, what can I do?
Your best course of action is to get in touch with us, and we'll be happy to look at how to fix this with you.
Bestelprocedure en betaling
Hoe plaats ik een bestelling?
- Product selecteren: Kies je gewenste items en selecteer de hals, kleur, maat en aantal.
- Toevoegen aan winkelwagen: Klik op de knop 'In winkelwagen' om het product toe te voegen.
- Winkelmand bekijken: Klik op het winkelmand-icoon om je geselecteerde artikelen te bekijken.
- Bestelling afronden: Klik op 'Verder met bestellen" om naar de checkout te gaan.
- Gegevens invullen: Vul je persoonlijke gegevens, verzendadres en factuurgegevens in.
- Betaling kiezen: Selecteer een betaalmethode (bijv. iDEAL, creditcard, PayPal of Klarna).
- Bestelling bevestigen: Controleer je bestelling en klik op 'Ga naar betalen' om af te ronden.
- Bevestiging ontvangen: Je ontvangt een bevestigingsmail met de details van je bestelling.
Zijn alle prijzen inclusief BTW?
Ja, alle genoemde prijzen op de website zijn inclusief BTW.
Uit welke betaalmethoden kan ik kiezen?
Voor de afronding van de bestelling kan je kiezen uit de volgende betaalmethoden:
- iDEAL
- Creditcard (Visa, Maestro, MasterCard, American Express)
- PayPal
- Klarna (achteraf betalen)
- Bancontact (voor klanten uit België)
- Sofort (voor klanten uit Duitsland)